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Foodpanda Pakistan
Complaints
39
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Pearl Panach
Refund payment
Wat a louzy customer service u have .I have been asking for my refund status and they r replying me some nonsense.
Get bck to Me with ur prompt reply
Get me my refund ur rider collected double payment from us I have already paid through card and he collected money from us again . When I called him he told me it will be refunded to my account where as it's been more then a week now nd I haven't received my refund.
Ahmed Laiq
Spoiled food delivered
I’m currently visiting Pakistan and decided to use your platform to order food during my stay — and I deeply regret it. Every single time I’ve placed an order, I’ve received spoiled and unsafe food. This isn’t just bad service — it’s a health risk.
It’s absolutely shameful how your customer service team operates. They are unhelpful, untrained, and clearly not empowered to resolve any issues. It feels like you're running a scam — taking advantage of people in a country where money is hard-earned, and trust is already fragile.
Someone will eventually fall seriously ill — or worse — because of this negligence. And when that happens, I hope the public stands up and your services are held accountable.
This isn’t just poor service. It’s danger
saraiki poet
Order Is Not Received Very Very Bad Your Service
Complaint Regarding Undelivered Order – #n7nq-2514-g59u
Dear Foodpanda Team,
I placed an order on April 3, 2025, at 4:07 AM through Foodpanda, with order number #n7nq-2514-g59u. However, I have not received my order, and the delivery rider has not contacted me.
My order was supposed to be delivered to ZamZam Peyala Branch 7, Karachi Saddar, but it has not arrived, and I have not received any updates. Please look into this matter urgently and either deliver my order or process a refund.
My details:
Name: Muhammad Ahsan
Contact Number: 0342-9*******2
Email: ah******[email protected]
I appreciate your prompt assistance.
Best regards,
Muhammad Ahsan
Wajiha Jamshaid
Incorrect order delivered
I booked an order yesterday for household grocery items but one milk pack cream packet and one
dawn cake piece packet was missing in my order and I have already made the payment in advance from my card. I need my items to be delivered or else please refund my amount.
Lunar Clipse
Pandapay not working
I am 54 years old and rely on foodpanda to order my medications, yet for the past four days, I have been unable to place any orders after adding funds to my Pandapay account. Despite multiple attempts to contact customer support through the app, email, and phone, I have received no real assistance—just automated responses that don’t resolve anything. This is completely unacceptable behavior. My money is stuck in their system, and I am being denied access to essential medication. I need this issue resolved immediately, as it is affecting my health and well-being.
Mrs rizwan Khatri
Order not delivered but paid online
Today an order was placed on food panda at KFC jauhar. At 6:57 the order shows delivered but no one has delivered the meal. Now KFC jauhar is not responding and teaching us to complain on foodpanda official
Seemab Abdullah
Rider received amount and not delivered parcel
The rider received amount and not delivered parcel and lied that I had delivered, please make my amount reverse or send me the groceries.
Zahid sarfraz
Remove VAT
please remove VAT charges from DELICIOUS FOOD kitchen because it is Homechef Account.
"My restaurant is in Type 1 Unregistered category as per Foodpanda Tax collection terms.
Foodpanda can't and shouldn't charge VAT from Type 1 vendors.
Please remove this unfair VAT deduction from customers as it is hurting my business.
Thanks
Talha Saleem
I am order with jazz cash
I am ordered a pizza and direct pay from jazz cash but my ordered not delivered and company cannot return my money to my account so i request to company please return my money into my account
rehan khan
Request for Refund Due to Double Payment
Assalam Alaikum, I am writing to bring to your attention an issue I encountered with my recent order from Karachi Spicy Roll Corner-Johar Town. On the day before yesterday, I placed an order, which was successfully delivered by your rider. However, I unfortunately experienced a double payment situation, as I made an online payment and the rider also collected payment from me. I have been trying to reach the rider, Fida Hussain Chishti, but his phone appears to be switched off. I kindly request your assistance in processing a refund for the extra payment.
Here are the details of my order for your reference:
Date: November 2024, 01:15 AM Order Number: h7pv-2444-5hla, Rider # 0323 48****
Warm regards,
Rehan Khan
0321 824***
Jabir Dada
Food Panda
I placed an order today on FoodPanda Pakistan, and after an hour, I noticed on the app that it was marked as delivered. When I contacted the Help Centre to address this issue, the call center representative bluntly told me that they couldn't assist and that I needed to reorder. This is unacceptable. In Karachi, FoodPanda’s call center staff ensures proper customer compensation, but as a guest in Lahore, I found the response here deeply unsatisfactory. The vendor should be penalized, and FoodPanda should have handled my issue more positively. I am extremely disappointed with FoodPanda’s response—this level of customer service is completely unacceptable.
My order number is t7gb-2442-tj7v dated October 15, 2024.
Sadia Zarif
Order not delivered
I ordered on food panda from KFC ....my order number was#178p 2440-0162..... order was placed by credit card from my ubl card ...... but didn't received my order.....and the food panda is showing anytime now on delivery status from past half hr......
Waniya Khan
Refund of my cash that I mistakenly paid with my account
I Mistakenly order from foodpanda and cancelled the order immediately but they aren't refunding or there is no option of refund.
Aladdin Bhatti
Shifts issue
I am reading Facing Injustice
1582277 This is my rider ID
The customer took the order from me and did not pay
I told the company but the company has terminated my shift from me instead of the customer
Tahir bashir
Order cancel and refund issue
I am very fed up from service and misbehave of rider. I was just went for Friday prayer. He was calling during that time. When I call him back after prayer. He cancel my order and misbehave with me he also cut the call without listening me properly. I need a contact number for complaint.order#sx92-2435-ijsw
Hamza .
Amount charge but orde not provided
Yesterday I was ordering through foodpanda app I was ordering food and select self pic option I order through my credit card the charge amount from my credit card but when I visit the restaurant for order taken the restaurant is closed I chat with food panda customers care the are said me the investigation are under process now he is closed my complaint without my concern
dfgt dsser
Order not Received
My brother ordered some monthly groceries from Foodpanda, including sugar, tea, soap, and detergent,, as they were offering a discount. However, we didn't receive the order. We thought it was canceled due to network issues related to the 20 Safar Jaloos, but when my brother checked, it showed as delivered. Help Center P msg kia hai to kehty hain Rabta Karengy kesi ne Rabta b nahi kia or likha a gya K "We cannot Process Refund"
Rizwan Anis
Careless food panda
Not received a order from Broadway pizza via food panda nd food panda shows order delievred nd me and my family going to sleep with out eating any food
Osheen Sharif
Rider took my money
ordered from naheed through foodpanda today. Initially my bill was 6023. I paid the rider 6080. When I opened my things, two items were missing thus I opened foodpanda to complaint about it and found out that two items were out of stock therefore not sent. I called the rider to return my money as new bill was 4023. He said he will come after 10min but his number became out of reach after that. I got a call from foodpanda rider team asking if my things were delivered, I explained him this situation, he said to complaint on help centre. When I complained to agent on chat, my order status showed cancellation instead of delivered. Agent on chat said that rider team cancelled the order therefore they can’t help.
Mazhar khan
Pathetic Customer care
Days before i mistakenly order conditioner instead of shampoo , 1st i tried to customer care but unable to find customer care agent contact chat option, after hours i got chat with someother category then find a rude , uneducated , unexperienced agent ,after all this i got tired and day after again tried but same , i thought its ai
dfgt dsser
28 08 2024 06:46:06 AM
Pathtic services
My brother ordered some monthly groceries from Foodpanda, including sugar, tea, soap, and detergent,, as they were offering a discount. However, we didn't receive the order. We thought it was canceled due to network issues related to the 20 Safar Jaloos, but when my brother checked, it showed as delivered. Help Center P msg kia hai to kehty hain Rabta Karengy kesi ne Rabta b nahi kia or likha a gya K "We cannot Process Refund"