Hair found in food refund refused demand full refund

On October 9, 2026, I ordered from Papa Johns - Johar Town, Lahore via the Foodpanda app (Order #u3bx-2641-ly1e, picked up at 06:57 AM). I ordered 1x Lit Box for Rs. 900 (total paid Rs. 1,063.99 via credit card, including platform fee and GST).

Upon receiving the food, I found a HAIR inside it — a serious food hygiene violation. I immediately contacted Foodpanda support through the app and shared photographic evidence of the contaminated food.

Despite clear evidence, Foodpanda is refusing to issue a refund. This is unacceptable: serving contaminated food violates basic food safety standards, and refusing a refund after evidence was provided is unfair consumer treatment.

I demand a FULL refund of Rs. 1,063.99 to my original payment method