Payment received by Food Panda Pakistan but order failed refund still being de

Musharaf Ashraf

Payment of PKR 2263.99 was successfully deducted from my Easypaisa account on 30 March 2026 at 12:25 PM against a Foodpanda order. The payment (ID: 47785270702, Order Reference: 26033090450250321291) was confirmed by Easypaisa and officially transferred to Food Panda Pakistan Pvt. Ltd. However, due to a system error, the order was not placed and an "unknown error occurred" message appeared.

Despite providing payment proof, transaction details, and official Easypaisa statement clearly showing transfer to the company, Foodpanda has repeatedly denied receiving the payment and refused to issue a refund.

This is a clear case of payment deduction without service delivery. I request you to take necessary action and ensure refund. All support

: : :