Recent Complaints
EFU LIFE
Refund Request
Dear EFU Life Customer Relations, I am writing to request the immediate cancellation of the EFU Family Health Insurance policy activated through a call associated with JazzCash. During the call, I was told about the insurance and asked to dial 1. I was not informed that Rs. 1,950 would be deducted from my JazzCash account. I agreed without being told about any charges, but the amount was deducted immediately. I consider this a lack of proper disclosure of the charges. I request cancellation of the policy and a full refund of Rs. 1,950. Please also provide my policy number and the record of the consent used to activate this policy. Please confirm receipt of my complaint and provide a complaint reference number. Regards
Foodpanda Pakistan
Hair found in food refund refused demand full refund
On October 9, 2026, I ordered from Papa Johns - Johar Town, Lahore via the Foodpanda app (Order #u3bx-2641-ly1e, picked up at 06:57 AM). I ordered 1x Lit Box for Rs. 900 (total paid Rs. 1,063.99 via credit card, including platform fee and GST). Upon receiving the food, I found a HAIR inside it — a serious food hygiene violation. I immediately contacted Foodpanda support through the app and shared photographic evidence of the contaminated food. Despite clear evidence, Foodpanda is refusing to issue a refund. This is unacceptable: serving contaminated food violates basic food safety standards, and refusing a refund after evidence was provided is unfair consumer treatment. I demand a FULL refund of Rs. 1,063.99 to my original payment method
JazzCash
Suspended account
My jazzcash account suspended please solve my problem my account not open and no transaction please میرا JazzCash اکاؤنٹ بغیر کسی واضح وجہ کے suspended/blocked ہو گیا ہے، جس کی وجہ سے میں اپنے اکاؤنٹ میں موجود رقم اور JazzCash کی سہولیات استعمال نہیں کر پا ر
Zellbury
Facebook Order
Dear Zellbury Team, I would like to raise a complaint regarding orders placed through the Zellbury Facebook page. I have placed orders through your Facebook page several times during the last 3–4 attempts, but unfortunately, I never received any proper confirmation or update regarding those orders. Yesterday, I placed two orders again through the Facebook page and also took screenshots of the order details for reference. Today, I called your helpline to confirm the status of my orders. However, I was informed that there is no order registered against the contact number I provided while placing the orders. I am attaching the screenshots of the orders with this complaint for your verification. I would appreciate it if you could please:
JazzCash
Name Change
Basically my name is Muhammad Albaash Khan and i want to make a master card but on that my name options are Muhammadal and Muhammadal Bash... so i want my name to be updated to Muhammad Albaash Khan
Tapshop
Redeem code not receive
Payment cut down but redeem code is not received I top up from tapmad in tapshop id#2760200125 Company pi Pakistan
Dura foam
Pathetic Services
Pathetic service from your agents. Pathetic pathetic pathetic. Dont buy from dura Foam. They are and there agent just blackmail you and 0 customer service.
Tapmad
Redeem code not receive
Payment cut but redeem code is not receive please consider my complaint so that I will tanks to top up from you please consider my complaint
Foodpanda Pakistan
Raider shfts not available
Assalamu alaikum dear foodpanda mera naam Shahzad manzoor Hai Meri foodpanda Rider ID (1301093)Order Code ye hai My Contact Number 0311-7329943(utrt-2639-4wa2) number hai 24 September 2026 mujhe ek order Laga tha wazir banno beef palaao ka galti se Maine vah order pickup mark nahin kiya order Bada hone ki vajah se Maine bag mein vaise hi rakha aur customer ke pass Le Gaya jab customer ke pass Le Gaya to tab Maine dekha ki maine order per picup mark nahin kiya maine jaise hi pickup order maar karne ke liye button dabaya aur meri screen se order gayab ho gaya order ka time maximum 20 se 25 minut mein order pickup karna hota hai agar Nahin karte to order remove ho jata hai automatic system ke through sar mujhe ek Rider ki call aati Hai vah kah
Qoutex
Jazz cash payment faild
I deposited 20 dollar to qoutex they deduct from my jazz cash wallet but in trading it's showing faild
