Muhammad Qureshi
Dear Zellbury Team,
I would like to raise a complaint regarding orders placed through the Zellbury Facebook page.
I have placed orders through your Facebook page several times during the last 3–4 attempts, but unfortunately, I never received any proper confirmation or update regarding those orders.
Yesterday, I placed two orders again through the Facebook page and also took screenshots of the order details for reference. Today, I called your helpline to confirm the status of my orders. However, I was informed that there is no order registered against the contact number I provided while placing the orders.
I am attaching the screenshots of the orders with this complaint for your verification.
I would appreciate it if you could please:
Khan Adil
Main nay 5.8.2026 ko shopping ki jis mein ak marvel shalwar kameez kharidi wahan jaldi ki waja dekha nai Ghar AA kar b dekha nai aur press k liye bhej di Saturday ko shadi pe gaya wahan jaan kar kisi nay dekha ur bataya is ka bazo damage hai main Ghar wapis aya change kia pir dobara shadi pe gaya.main Sunday ko shop pe gaya bill diya price tag diye aur bataya piece damage hai TU exchange kar dain but no positive response.
Muhammad Adeel
They never delivered my dress. They are refusing to take any responsibility by contacting the courier and finding out exactly where it is. Never waste your money here.
Hafiza Sana
I would like to file a formal complaint against a clothing brand “Zellbury ” for non-delivery of my order and providing false information.
I placed an order for a dress through their website on 27 April 2026 and made full payment in advance. According to their website, the delivery time mentioned was 5–7 working days.
As of today, 5 May 2026, even after excluding two non-working days, the delivery timeline has already been exceeded, and I have not received my order.
Moreover, their customer service representative misled me by claiming that my parcel had already been shipped. This clearly shows that the company has provided false information and has failed to fulfill its commitment.
