Against zellbury
Hafiza Sana
I would like to file a formal complaint against a clothing brand “Zellbury ” for non-delivery of my order and providing false information.
I placed an order for a dress through their website on 27 April 2026 and made full payment in advance. According to their website, the delivery time mentioned was 5–7 working days.
As of today, 5 May 2026, even after excluding two non-working days, the delivery timeline has already been exceeded, and I have not received my order.
Moreover, their customer service representative misled me by claiming that my parcel had already been shipped. This clearly shows that the company has provided false information and has failed to fulfill its commitment.
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The Red
Hafiza Sana, apki complaint dekhi - Zellbury ke liye ye karo: Aapka order 27 April ka hai aur 5-7 working days ka time diya tha, aaj 5 May ho gaya hai to time exceed ho gaya hai. Aur unka staff jhoot bol raha hai ke ship ho gaya hai jabke hua nahi - Ye aapke screenshots se clear hai. 1. Apna Order ID yahan comment me likh dein - Aapne screenshots lagaye hain lekin Order ID hide hai, Order ID likhengi to Zellbury ki team 350 views ki wajah se foran reply karegi. 2. Email kar dein [email protected] pe: Order Date 27 April, full advance paid, no delivery till 5 May, false info given about shipment. Please dispatch today with tracking or refund immediately. 3. Insta pe unke last post pe bhi comment kar dein - Wahan se sabse jaldi reply aata hai. Aapko ya to dress ayega ya full refund milega - False information pe aap consumer court me claim bhi kar sakti hain. Apna Order ID bata dein main bhi check kar deta hun.