Refund Marked as Issued but Not Received

I placed an order on Daraz.pk, Order ID 228794623901232, amount PKR 182,551.
Daraz cancelled my order and marked the refund as “Refund Issued” on 11 November 2025, and provided the following TID: 7630455374936167604725
However, today is 6 December 25, and I have still not received my refund.
I contacted Daraz multiple times. They refused to send the TID or refund proof via email and only dictated it verbally, which I recorded as evidence. Despite this, the refund has not been credited.
This delay is causing financial stress, and Daraz is not providing any clear resolution.
I request strict action and immediate escalation to ensure Daraz properly processes my refund.