Daraz.pk

3
1
1
1
See all 2 reviews
2 reviews
Response rate: 4.8%
Complaints 21
Solved 1
Answered 1
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Muhammad Tausiq Hafeez

18 03 2025 12:30:14 PM
73
Order not received

Mujhy product received nahi hoa abhi tak 6 march ko kiya ta order ab uska no b band ha or response bhi nahi de rha

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Usman ullah Aman

20 02 2025 08:21:40 AM
96
payment not recieved

I'm a seller at daraz seller.pk. i have sold a product on daraz .

Order Number: 2055225*******

Order Line ID: 2055225*******

The account to recieve my payment is myABL wallet(by Allied bank)

Iban:PK64ABPA000000*********87

Wallet no.:030******87

Amount:9427pkr

Daraz has given me the TID:728*****19140116

But even after visiting the Allied bank peopels colony branch Gujranwala bank is claiming that this tid is not related with their bank.

I want daraz or bank dont know who is guilty to refund my payment.

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Raza Mirani

26 12 2024 07:12:56 AM
127
Return declined no any reason

G merii complaint daraz warehouse karachi team kii naehlii or seller kii laparwahii ha... 12.12 sell mn order kiya product nhii mila jisko return krny pe daraz warehouse karachi k team ny reject declined kr diya... Order kii amount 1553... Kindly is issue ko jld az jld solved kr k refund kiya jaye....
Order number : 204570152590166
Tracking number: PK-DEX120308470

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Mrs Asad

23 12 2024 12:40:34 PM
128
Refund issue

I have order toy but received empty parcel.seller confirm that he sent empty parcel I request for refund amount of 4985 rupees but more then 25 days daraz didn't return my money.i call chats every day but they didn't return apologize every time and issue not solve e

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Nimra Mehmood

03 12 2024 12:59:22 PM
267
Delivery fake attempt

My order number: 200999862630856
Tracking number:PK-CB-DEX028387761

My order had scheduled to delivered from 29 Nov to 7 December.. but it never arrived.. now the status is showing fake delivery attempted while I didn't receive any call or email before.. and now it's saying delivery failed and order again..

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Muhammad Ijaz

04 11 2024 08:37:35 PM
253
Resolved
Resolved

Muhammad Ijaz feedback

14 11 2024 02:20:06 PM

Agar daraz refund nae day rha Tu crcp.org.pk pe online Karin or unko mail karky order screenshot return slip or unki complaint ki mail Jo apko ayi unki screenshot lay kr [email protected] pe mail Karin

Refund not received

Dear,

I'm writing regarding Order #197040150257430 (DDR2 2B Computer RAM), placed on Oct 6, 2024. I returned the item (LCS tracking #979524104), and Daraz delivered it to the seller. However, my refund is overdue (20+ days).

Order Details:

- Order #197040150257430
- Product: DDR2 2B Computer RAM
- Order Date: Oct 6, 2024
- Received Date: Oct 10, 2024
- Return Tracking #979524104
- Complaint Numbers: #2500000161477556, #2500000161808315, #2500000162583671, #2500000162776780

Please release my refund ASAP.

Thank you.

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Muhammad Ijaz

05 11 2024 05:17:09 AM

Dear Complaint.Pk Team

I'm writing regarding Order #197040150257430, placed on Oct 6, 2024. I received the order on Oct 10, 2024, but it didn't match the product description and pictures provided by the seller.

I returned the order via Daraz Return Lepards (LCS tracking #979524104), but Daraz canceled the return request due to their mistake on Oct 15, 2024.

Despite multiple complaints (Reference numbers: 2500000161477556, 2500000161808315, 2500000162583671, 2500000162776780), Daraz hasn't provided a refund. The order has been returned to Daraz, and the seller has also received the return.

Daraz's refund policy promises a refund within 10 working days, but it's been 22 days since my first complaint on Oct 15, 2024.

I request your immediate attention to resolve this issue and provide a refund.

Order Details:

- Order #197040150257430
- Product: DDR2 2Gb Computer RAM


- Order Date: Oct 6, 2024
- Received Or Return Date: Oct 10, 2024
- Return Tracking #979524104
Complaint Reference Numbers:
- 2500000161477556
- 2500000161808315
- 2500000162583671
- 2500000162776780

Thank you for your prompt action.

Sincerely,
Muhammad ijaz

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Shazir Ali

30 10 2024 11:24:13 AM
273
Return policy

Daraz Return/Refund policy is so 3rd class. I have return my parcel 2 months ago and my return fund is still pending they don't solving my issue every time they said we are working on your complain but they didn't solve the issue and not even update me. They are just wasting time.

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Shahzad Shahnawaz

30 10 2024 11:19:44 AM
210
Daraz QC team complaint

I have bought many products 2 of them are faulty
One is smart watch which is recieved in wrong color and 2nd is temperature meterd water bottle whichs meter is not working i have returned both the items and both got rejected by quality check team i want to know that the quality chekcer team has some eyes problems or anyother

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Bis .

18 10 2024 10:55:15 AM
184
Parcel seal was broken and tape was applied on the seal

I received the parcel # PK-DEX113355507, but the parcel was opened, seal was broken and tape was applied on the seal.

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Ahtisham .

15 10 2024 03:14:51 PM
198
Cant Withdrawal Refund Amount

daraz is not taking serious my issue. the issue is that when I'm trying to withdrawal my amount in my account, can't receiving OTP.
i have also informed them about my issue, week ago. But my complaint still in pending Status. yeh sab inki syasat hai ky log refund withdrawal karne k bajaye again yahin se buy karein. but jo buy krna hai wo daraz pr mehnga mil raha hai 500/1000 k margin se.

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Zarwish Safi

05 09 2024 09:23:49 PM
214
Riders fake delivery attempts

It’s been two weeks now. Rider keeps playing with me, doesn’t contact me or try to deliver and keep giving fake updates on the app abt making delivery attempts when in actual they don’t try to deliver st all.

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Javed .

14 08 2024 04:59:59 PM
200
Defective item sent by supplier

I bought voltage protector vide order no
190948872763133
The item supplied was defective,I return the product but daraz favouring the supplier refuse to return my amount.which shows that Daraz is partner in fraud

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Attique .

27 07 2024 06:20:10 AM
328
Daraz Refund

I have bought a product from Daraz under order no 188951414386543 , which once received was not as per description . I returned and claim my refund which was acknowledged and available in my Daraz wallet. Once I tried to move fund from Daraz wallet to my bank account system ask me to provide OTP that has been sent by Daraz on my registered cell no 03376282905. I have not received any OTP after several attempts. I lodge complaint and I was asked to wait for 5 days . Yesterday I received email that my matter has been solved . I tried again but still not received OTP. Daraz is using delaying tactics to avoid fund transfer . Please look in to this matter.

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Mewan Ahmed

14 05 2024 06:24:53 PM
313
Returned request got cancelled

I initiated a return request on daraz.pk on 25th april 2024. The refund amount was Rs 860. After 15 days my return request got cancelled. My return request was selected pickup by Dex but none of the riders contacted me. And now I can not initiate return request again.

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Zain Akhtar

20 04 2024 07:17:51 AM
347
Order not delivered

I ordered a product from daraz on 23 March order number is 182536682598323 and it's not delivered yet after 25 days I file a complain on chat complain number (2500000146238985)

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ASIM MUSHATQ

16 03 2024 01:00:40 AM
343
LCS delivery pattern

LCS piece of shit they took whole month to deliver 1 small piece of module. What is wrong with you guys you are running a delivery business with Dunkin donuts... From 2 march now it's 16th march and delivery attempted failed when you're papa delivery attempted made .... If you don't know how to run a delivery business shut it down.... Don't waste our time and money.

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Zubair ahmed

18 06 2023 06:31:04 AM
503
Wrong product receive

Aoa jese ki mene 15th june ko daraz se 1 westcoat or 1 towel mangwaya tha but Daraz ne mujhe westcoat ji jagha purana coat bheja or towel bheje he nhi jab mene return kia to qc team ne mera refund decline kr dia jab ki mere paas unboxing video v he jo kie daraz ko 3 4 bar bhej chuka hu phir bhi 20 din se mera refund approve nhi krrha Daraz Online Shopping

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Faiza Detho

06 05 2023 05:19:47 PM
517
Wrong order received kisi aur ka parcel mujhy bhej diya hy mainy kuch or product

Wrong order received kisi aur ka parcel mujhy bhej diya hy mainy kuch or products order kiye thy lekin mujhy kisi or ka order bhej diya hy andr kisi aur ka bill tha lkn parcel k uper mera bill tha

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nabeela erum

27 04 2023 09:50:22 AM
620
Daraz gift card not work

My issue is with #Daraz
Few months ago i purchased 3 Daraz gift cards worth 1000 each( 3000 for 3 gifts card). After one month when i tried to use then none of them was working. I tried to contact daraz and they made a compalint of my issue that was later resolved by saying that voucher are fine . I just need to use these vouchers on some other products as vouchers have some limits to be used on specific products. Then i again tried to use but still i can't use these vouchers on any products available on daraz. Later on i contact daraz and they asked me to place order without these voucher. What is this behaviour Daraz. If we have to place order without these vouchers then why would we waste our money to purchase these vouchers.

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nazish munir

09 04 2023 10:55:37 PM
445
Sent me defective product and denied refund

I bought a like new tablet from daraz worth 20,000 and it arrived defective. I informed the seller and returned the product as per return policy within 15 days but they denied refund.
They have been pressurizing me to claim warranty. But all the buyers had mentioned the same defect in the tablet. I asked them if seller again sent me defective product what should I do then. They said you can contact us again. So i asked them to give me in writing that the product that would be sent to me in exchange will have no defects. But they refused to do that either and their behavior was extremely rude. Now I don't have the tablet or the refund. They just robbed me 😭

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AI REVIEWS

18 12 2024 04:23:59 PM

Customer Reviews

Daraz is one of Pakistan's leading online marketplaces, offering a wide range of products, including electronics, fashion, home goods, beauty items, and groceries. The platform is known for its frequent discounts, deals, and promotions, making it an attractive choice for online shopping. Customer experiences with Daraz are generally positive, with many appreciating the convenience of online shopping and the variety of products available. However, some users have reported issues with delivery delays or product quality not always meeting expectations. Customer service is usually responsive, though experiences can vary. Overall, Daraz is considered a reliable platform for shopping in Pakistan, but, as with any online store, it's recommended to read reviews for specific products and sellers before making a purchase.

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Muhammad Ijaz

05 11 2024 06:20:24 PM

Daraz Ab Refund Nae Data

Order kharab aur wrong deliver kiya - Return request cancel kiya - Complaint pe working krne ke baad bhi refund nahi diya - 15 din ke baad new complaint bana diya

Brand Details

Daraz first made waves in Pakistan’s e-commerce market after its introduction in 2012. We have since grown to become Pakistan’s largest platform for online shopping with a network spread across Asia in Pakistan, Bangladesh, Sri Lanka, Myanmar, and Daraz.com.np. Our vision was to provide a safe, efficient online marketplace platform for vendors and customers across the country to come together. We started off exclusively as an online fashion retail platform and over the years expanded to become a complete one-stop solution for all your buying needs. Daraz prides itself on not being just another ecommerce venture in Asia. We work tirelessly to make sure that we provide users with the best online online shopping experience and value for their purchases. Whether you shop online through our website or our online shopping mobile App, you can expect easy navigation, customized recommendations, and a smooth online shopping experience guaranteed.