Not giving me my refund even after repetitive request

It has been about a month since my ticket was cancelled by the Faisal Movers representative. Since then, I have been trying to get my refund. Initially, the Bookkaru representative informed me that they were facing an issue and were unable to generate my refund request. Later, when the request was finally generated, I was told that the refund would be processed within 15 working days. Now, more than 15 working days have passed, and I still have not received any valid response regarding my refund request.

It's sad to see such a company with no customer support and such delays in the refund.
No commitment to the customers regarding the refund and giving no real answer about the refund.