INSTAGRAM WINNING PRIZE NOT GIVING BY AUDIONIC

I am beyond disappointed in the way Audionic - The Sound Master has handled my prize winning! Despite winning a prize on their Instagram page on 18 November 2025, I have been ignored and strung along for weeks. I have sent multiple reminders, but NO response!
To add insult to injury, their Instagram admin promised to deliver the prize within 7-10 days, but that deadline has long passed. I have a screenshot of the admin's confirmation message, which clearly states that the gift will be delivered in 7-10 days. (Screenshot attached).
But the worst part is that when I followed up, #Audionic has now outrightly refused to deliver the prize, citing some so-called rule that wasn't mentioned earlier.