Extremely Disappointing Experience with Audionic

I ordered two products from Audionic: a phone charger and ION 740 earbuds. Unfortunately, the ION 740 earbuds were defective from the very first day.

Both earbuds are completely dead and neither side is charging. I tried charging them multiple times and followed the troubleshooting instructions provided by customer support, but nothing worked.

I received the order on Friday and reported the issue on Sunday. Despite reporting the defect almost immediately, the customer support response was extremely disappointing. Instead of offering a convenient replacement or courier option, I was told to physically visit their service center, which is on the opposite side of Lahore