Dispute payment

Assalam-o-Alaikum.
Dear Easypaisa team.

Mera Easypaisa ka account block ho giya mujhe nahi pata kon se transaction ID aur kis ki waja se Mera account block ho giya hi mein yah account personal family mein use karta ho ab yah Mera account block ho giya hai to mujhe kafi sari pareshani ka samna Karna perh raha hi
May nay Sab required documents already apni application may submit kar diya hi
please mere account ko resolved Kia jay

Thanks for your kind support,
Faisal Falak Sher
Account number
03424255768
CNIC number
35202-9758009-7