Denial of refund and rude behaviour of helpline girl
Muhammad Nasir
Passengers: Muhammad Nasir, Azhar Mahmood
PNR: 126040478316
Booking: 04/04/2026 23:36
Amount: PKR 6,200
Boarding: Faisal Movers – Raja Travels Faizabad
Bus scheduled at 17:30; we boarded late at 18:15. At next stop near Motorway (19:05), we had to leave as delay made it impossible to reach Lahore Airport by 01:00. Staff confirmed delay and refused refund, directing us to Bookkaru.
Helpline initially recorded complaint and promised refund review, but next day a representative was rude, denied everything, and refused refund.
I request full refund and action for poor service and misconduct.
:
