Delivery Problem

I have sent my very important parcel towards Gujranwala on the date (2nd May 2026). It is seventh day today; the parcel is not delivered yet and whenever I checked the tracking id it is just showing Assign to Facility Center Wazirabad. Whyyyyy?????
I have sent my parcel to Gujranwala, not Wazirabad. Company is not attending the call, and it is first time I had used this service and totally disappoint and stressed. I hate Leopard Courier Service. I will refer not to use this service. TCS is good far more than good from them.