Complaint Regarding Harassment and Misconduct by Foodpanda Rider

My name is Talha Aftab. Today, 09-08-2025 (Saturday) at around 5:00 PM, my wife placed an order through the Foodpanda app from the Gulberg branch, Lahore.

Delivery address: Ali Institute of Education, near Naseerabad Metro Station, Gulberg 3, Ferozepur Road, Lahore, Phase P.

After the order was booked, an hour later my wife received a notification from the rider stating that the order had been delivered — but in reality, it s not. then i called the rider, whose name is Muhammad Touqeer Arha and mobile number is +92 370*****89418. When I contacted him, he said it was raining, his bike had broken down, and that he would deliver the order in 10 minutes, requesting me not to complain. I agreed.

After about 15 minutes, the rider arrived at the