Bookkaru Failed Ticket Booking No Support at Departure and Refund Still Pending

I am filing a complaint against Bookkaru regarding a serious service failure and unresolved refund issue. On 12 January, I booked a ticket from Lahore to Multan through the Bookkaru app. However, upon reaching the terminal at departure time, I was informed that my ticket was not موجود in their system. At that moment, I made multiple calls and also sent messages on WhatsApp to Bookkaru support, but there was no response from their side. Due to an urgent and important meeting in Multan, I was مجبور to purchase another ticket from the terminal and travel. The next day, I contacted Bookkaru again and provided all proofs including booking details, payment evidence, and call records. After more than a week of delay, they said the issue was being verified with the terminal. Later, they claimed the case was forwarded to the relevant department and I would receive a refund within one week. Now, more than one month has passed: * No refund has been issued * No proper response is being given * My Bookkaru wallet is also not functioning This is highly unprofessional and unacceptable. Due to their system failure and lack of support, I suffered financial loss and inconvenience. I demand: 1. Full refund of my original ticket 2. Compensation for the additional ticket I had to purchase 3. Immediate resolution of my complaint If this issue is not resolved immediately, I will proceed with legal action through the Consumer Court. I request the concerned authorities to take notice of this matter.