NayaPay

4
1
See all 1 reviews
1 reviews
Response rate: 0%
Complaints 6
Solved 0
Answered 0
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Muhammad Ramzan

29 01 2026 11:34:22 AM
331
NayaPay Frozen

Dear Sir/Madam,

I, Muhammad Ramzan s/o Muhammad Nazeer Ahmed, CNIC 32303****67224-3, Kohistan Enclave, Wah Cantt, Rawalpindi, complain against NayaPay (Private) Limited (SBP-licensed EMI).

Details:

Account/Wallet: 0345-1000****

Contact: 021-111-222-729 / [email protected]

Issue:

5-6 months ago, NayaPay closed my wallet without notice or reason. My legitimate Rs. 75,000 is frozen, causing severe hardship. Repeated contacts (calls/emails) only gave empty promises—no action.

SBP EMI Regulations require safeguarded funds to be returned on closure. No authority allows indefinite holding.

Relief Demanded:

Immediate release of Rs. 75,000 to:

Easypaisa: 0341-*****2112 (Muhammad Ramzan)

OR bank cheque in my name to address

(within 7-15 days)

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raham Shahbaz

11 10 2025 02:20:03 PM
308
Account blocked

My account are pemant received and my account has blocked for 1.5month ago
Kindly resolve this issue

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aisha naveed

09 10 2025 01:10:41 PM
283
Complaint About unknown Subscriptions and Card Block

Some unauthorized subscriptions were added to my account, and their fees were deducted without my consent. Due to these wrong charges, my card was blocked, and now I’m being asked to pay again to reactivate it.

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Sohaib Saleem

20 09 2024 09:11:41 AM
779
ACCOUNT BLOCKED

Assalamualaikum
Nayapay nay meraaa account block chain ma blocked kiya tha 2 weeks phly aur email pay proof transaction provide karny ka kaha tha maine sab proof submit karwaa diya thy fair deal kay sender aur mere Lekin ab email pay response karnaa band hogye hain kafi logo ki complain chal rai ha in cases ki lekin ye deliberately logo kay account blocked kar raye hain
Sohaib Saleem
03015465369
s0haibsebi@nayapay

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Rasheed .

10 09 2024 07:28:28 AM
656
Account block

Name . Muhammad Rasheed tabassum
Number.03327570258
Nayapay I'[email protected]
Mara account block kar diya gaya ha

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HaseebAli .

09 06 2024 01:27:23 PM
919
Account Blocked

NayaPay has banned my account without any valid reason.. i have also submitted the written justification letter but no one listening to me
my account number: 03400034547

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AI REVIEWS

14 12 2024 06:55:03 PM

Nayapay Customer Reviews

NayaPay, a relatively new digital wallet and mobile payment solution in Pakistan, has made a positive impression on users, receiving an average rating of around 4 to 4.5 stars out of 5 on platforms like Google Play Store and Apple’s App Store. Many users appreciate the clean interface, easy navigation, and the quick registration process. The app provides a wide range of services such as money transfers, bill payments, and mobile top-ups, and it also offers the convenience of a virtual Visa card. Users also highlight NayaPay's competitive transaction fees and secure platform. However, some users have voiced concerns about occasional technical glitches, transaction delays, and customer support responsiveness. There are also reports of issues related to account verification, with a few users experiencing delays in activating their accounts. Despite these concerns, NayaPay is gaining positive momentum, especially among younger and tech-savvy users who appreciate its simplicity and security. Rating: 4/5

Brand Details

NayaPay (SMC-Private) Limited is authorised and regulated by the State Bank of Pakistan as an Electronic Money Institution. If you have a complaint against Nayapay, feel free to submit on our platform and we will forward your complaint to brand for resolution.