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M&P Courier
Complaints
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M Rizwan
Extremely poor service
Extremely poor service from M&P Express Logistics. Delivery commitments are not fulfilled and tracking updates are almost useless. There is no proper response from support and the delay is completely unreasonable.
This is not the standard a logistics company should provide. Very unprofessional and unreliable service.
Mukhtiar Ali
Information Regarding Consumer Court Petition Against Hilm Chapals and
My name is Mukhtiar Ali Jamali, Advocate High Court of Sindh.
Contact: 0333-4447390
Address: House No.****, Rufi Dream Land, Gulistan-e-Johar, Block-8A, Karachi.
I had placed an online order for F-16 Chapal from Hilm Chapals, Peshawar.
Seller Details:
Hilm Chapals
Contact No: 0333-***69496
Address: Scheme Chowk, Sginghar Plaza, Kohat Road, Peshawar
Order Details:
Order ID: U12RF1080
Printed on: 05-03-2026
Time: 7:55 PM
Product Code: 201-11
However, the product that I purchased online has not been received by me.
Due to this issue, I have filed a petition in the Consumer Court, Karachi against Hilm Chapals and the courier company M&P for redres
Shabbir Afzal
Water Damaged Shipment Deilvered
I am a housewife and regular customer of KHT Fabric Store, Main Channu, where I buy branded unstitched cloth on advance payment for resale to support my family. Orders are sent via M&P.
On 8 August 2025, I ordered 15 branded 2-piece suits from KHT, delivered on 9 August at 12:40 PM. On opening, 6 suits were wet and 2 had faded colors, making them unsaleable.
I informed KHT, who contacted M&P. At 1:29 PM, an M&P representative (0316-0******287) admitted rain damage and asked me to ignore the loss. I explained that 2 damaged suits cause financial loss.
I request M&P to collect these suits and compensate me. Evidence is attached.
Regard,
Mehwish Bilal
03342896557
Ship # 761000299881 dated: 09/08/2025
Mukhtar Akbar
Wrong address delivery
Shipment # 3510****195 was delivered to wrong address/Person.
Please deliver to MR, Hasnain Cell#0 323 *****889.
Detail attached.
Aleeza Sharif
Mishandling parcel and poor customer support
I did not receive my parcel for several days, when I contacted their representatives twice in three days, they ensured me of delivery but it was all a lie. Nobody even registered my complaint and the parcel was sent back to the shipper. They should have the courtesy of accepting their fault.
Muhammad Atiq
Mishandling of mango boxes
Salam.
Me apki tawajju dilana chahta hn k me recently apki company me COD account Lia hy aur me ne apny parcels dispatch kr die yahn sy lkn wahn jb pohnchy hyn parcels itny toot phoot ka shikar ho chuky thy k customer unko accept hi ni kiye jiski waja sy Mera itna nuqsan ho gaya hy. Kindly apny staff ko trainings den k logon k nuksan na kren es trah to apki company ka image bhhht khrab ho jayga aur ap Kesy market me exist kr sakengy. Me ab chahta hn Mera Jo nuqsan huwa hy mujhy wo company pay kry.
Zain Ahmad
rider extra charges lata ha
sarai sidhu ana wala rider na hm sa paymnt extra la li r jis shop pa rkhwa jata ha usa bhe khta ha per parcel 100 rupay lia kro . is trha hmain 200 extra prta ha hr parcel k sath r inthai gnda rwaiya hota ha ska . complaint ki bat krain to khta jis kko bolna ha bol do . m&p waln ko bhe dakh lon ga m rider contact no 0304*******4 Rana s**** ac no 0304312****2 kindly action lia ja wrna ya rider asa he awm ko lootta rha ga
Muhammad Ali
Unprofessional behavior of rider
I would like to bring to your attention an issue I faced with one of your delivery riders.
Today, the rider contacted me in the afternoon regarding my parcel but only delivered it in the evening. Upon delivery, he began calling me repeatedly, insisting I immediately collect the parcel, claiming he had to make other deliveries. When I received the parcel, he was in a rush and did not allow me enough time to properly check the contents. I requested just 5 to 6 minutes to inspect the package, but he kept pressuring me to hurry up.
I explained to him politely that payment would be made, even if the product was faulty, but still, he was in an unreasonable rush and showed a lack of professionalism.
I have the call records as proof
Ashique Rustamani
Parcel not recieve me
sir hyderabd pec office walo ne 21-06-2024 ko mujhe parcel bejho jo mujhe nhn mila mere wife death ho gye bech me 2 3 maah waha busy raha hn phr buht dondne ke bad woh reciept pec walo na hath kaya to m&p walo ka call to wo kah rahe hn hm ne ashiq ko hala me de deya halanke me to hala ka nhn hn hyd ka hn aur mujhe mila nhn. Tracking number 122002657258
M.Yahya Butt
No delivery
My offical document were sent from Daska to me at Sialkot on 11-02-2025. From then till today 14-02-2025, the rider has not contacted me for delivering and is continuously updating on their status that I am not available for receiving. I am calling to their helpline for 3 days. And now today they have said that your parcel is on customer service centre go and collect from there. When their rider has not contacted me and telling a lie and they have taken money to deliver at doorstep, how can they ask me to go collect my documents after wasting 3 days of mine.
Neither they have taken any action againt rider nor they are forcing him to deliver the parcel.
Kitty Ruby
Scam of Amount
Today I received my parcel. The amount of order 905. The delivery boy claim 1000. He take 1000rupess
Shaista Qaiser
Courier boy misbehave with my son
AJ aik parcel aya jo k fake tha Mere byty NY recev kiya is pr address hamara tha is ko LGA k mama NY order kiya hoga... Is liye ly liya ... Mai NY dekha tou Mera parcel ni tha wo Mai NY courier walay sy rabta kiya os NY kaha k ap ka hi hai... Mai NY kaha k bhai mera ni hai yeh.... Os NY mj ko kaha k 7000 hain yeh Mai ap ko 6000 dy dyta hn or wapis bhj dyta hn mj ko complain yeh krni k os NY 1000 kyu rakhy
Mr Minhad
Irresponsible and Non Professional behaviour
M&P Courier Jalalpur Jattan office management is highly irresponsible and Non-Professional. They neither contact upon arrival of parcels, nor they call the receiver. Instead they keep the parcel with them and receiver is indirectly blackmailed to visit shop and receive parcel. They even returned my 2 parcels recently without contacting. The same happens with other customers on daily basis.
Dawood shahid
comittment late
The person on the M&P courier company Bahawalpur told me that the parcel wouldnt get delayed or recieve my client before tomorrow night but its being 3 days and my client did not get his parcel yet.
Muhammad fiaz
Bad performance
Aoa sir my name is bilal Shahid my tracking number is 381000258930 maiy naiy 11 days palay shipment book ki thi Quetta to attack but na tu dilver hui ha na tu return kar rahay please help me
Muhammad Yahyaa
My parsal is not received He show Wrong address
I am Muhammad Yahyaa, i booked parsal 2-11-2024 but My parsal is not received he show Destination Karachi. But My correct address is Civil Veterinary Hospital Tehsil Khairpur Tamewali District Bahawalpur Punjab Pakistan.please send my parsal on correct address thank. i am also call many times on costumer service but he didn't solved my issues
NAVEED AZAD
WRONG ADDRESS
HERE IN THOKAR RAIWIND ROAD LAHORE M&P OFFICE A PERSON NAME [email protected] HE IS SO CHEAP PERSON AND DO'NT KNOW HOW TO TALK WITH CUSTOMER.
1ST HE POST MY VERY IMPORTANT DOCUMENT AT WRONG ADDRESS AND TOLD ME THAT GIVE YOUR WHATS APP NUMBER I WILL SEND YOU SLIP. AFTER POSTING AT WRONG ADDRESS I ASKED HIM ABOUT REASON WHY YOU POST MY DOCUMENT AT WRONG ADDRESS HE IS START MISBEHAVE WITH ME. AND TYING TO DEFEND HIMSELF AND SAID ITS YOUR MISTAKE BECAUSE I PUT PHONE NUMBER AND I FOUND THIS ADDRESS SO I POST IT ON THAT ADDRESS. EVEN 18-10-2024 HE POST MY PARCEL AT SAME ADDRESS AND SAME PHONE NUMBER I SHOW HIM THE OLD SLIP THAT LOOK ITS YOUR SLIP THEN HOW YOU SEND MY PARCEL AT WRONG ADDRESS BUT HE START MISBEHAVE.
Mansha ur Rehman
Return parcel reason
To
M&P
Office management
Kindly check out my parcel tracking number is 558998310000036
I m belong Arham collection 89A17 account number kindly deliver my parcel to my costomer as soon as possible because my costomer want to receive the parcel but rider is not here and my parcel is return policy that is not fear
This is my first month with work M&P company but my 5 parcel return why ? What is this kindly deliver my parcel to my costomer
Abdul Samad
Late delivery and no response of any complaint
It's long time spent my shipment has departed but didn't move further. Kindly check out and sort out please.
Ahned almas
Not delivering Paid parcel on time
The used to malpractice. They deliver COD parcel on time because they got more commission. On the other hand they do not pay attention to paid parcels second they didn't receive calls on their office
jamshed .
29 06 2024 05:44:25 AM
VERY BAD SERVICES PROVIDER COURIER
THEY ARE THE WORST COURIER SERVICES PROVIDER.
Syeda .
27 03 2024 08:49:34 AM
Worst delivery service
Worst ever delivery and customer service experience... perhaps the ifea of this service was to annoy people with pathetic service and holding on to their packages for months without informing the customer so the customer feels completely helpless and lost not knowing whereabouts of his/her package