Unprofessional behavior of rider

I would like to bring to your attention an issue I faced with one of your delivery riders.

Today, the rider contacted me in the afternoon regarding my parcel but only delivered it in the evening. Upon delivery, he began calling me repeatedly, insisting I immediately collect the parcel, claiming he had to make other deliveries. When I received the parcel, he was in a rush and did not allow me enough time to properly check the contents. I requested just 5 to 6 minutes to inspect the package, but he kept pressuring me to hurry up.

I explained to him politely that payment would be made, even if the product was faulty, but still, he was in an unreasonable rush and showed a lack of professionalism.

I have the call records as proof