Voucher code received is already used

Hello TapShop Support,

I purchased a Free Fire Garena Voucher through JazzCash.

Voucher Code: 2150993104011355
Serial Number: 836972125
Order ID: 2026060121311832445

When I tried to redeem the voucher on the official Garena Top Up Center, I received the following error message:

"Sorry, the card has already been used."

This was my first attempt to redeem the voucher, and I have never used this code before.

I kindly request you to investigate this issue and either provide a replacement voucher or resolve the problem as soon as possible.

I have attached screenshots of the SMS containing the voucher details and the error message shown on the Garena website.

Thank you for your assistance. I look forward to your response.