Shoe damaged

Sir, I purchased Service shoes from your shop. After about two months, the stitching came loose and the shoes started tearing. Because of this issue, I submitted them at your shop so that you could send them to the company for proper repair.

However, I have come to know that the shoes were not sent to the company. Instead, they were repaired at the shop using glue. Because of this, the upper part of the shoes is now getting damaged and tearing even more.

This problem is not due to my mistake but because of the quality of the shoes. Therefore, I request that either the shoes be sent to the company for proper repair or that I be provided with a new pair of shoes. I hope you will resolve this issue as soon as possible.