Order not delivered

Salam ... mainy website k through order kiya ta 27 January ko sham 7:03pm py, muje 7:24 call ati hai k location bta dain mainy kaha ap kaha sy ain gy banda kehta mai safora sy aon ga , mainy kaha mai luckyone sy agay aur waterpump ki tarf hu tu usny kaha apka order Ayesha manzil branch sy aiy ga phr thori dair mai mainy khud call ki k update us py b yha kaha sorry late hony k lye thori dair mai order ajiay ga phr dobara call ki again yhe branch sy coa ordinate krwa wa hu 10 min wrna ap dobara call karay isi num py, 10 min bd phr call ki , same woi bhana, phr 9:10 py call ki tu keh rhy hain k APKA ORDER TU CANCEL HOAGYAA HAI , hum dusri branch sy order krwa rhy 35mins mai deliver hoga... mai already 2hr wait kr chuki ti tu mazed aur wait kar