MISSING SHIPMENT

Ordered Jubba on line on Feb 10 around 12 pm. J. did not ship it same day but they delivered to TCS next day and that to end of the day at 18:41. This was supposed to be delivered to me latest by 12 Feb but till now on Feb 14th I dont know the whereabouts of my parcel. 2 days ago I called them and told them to expedite as I wont be available from Feb 14 onward for one week. Nothing happened. I am not even sure I will get this pacel or not. I emailed them on Feb 12th no one, I reapeat no one even responded to my email. I never saw such a terrible performance on part of J.