MISBEHAVING OF STAFF

To,

The Chief Executive Officer
K-Electric
Cc:
National Electric Power Regulatory Authority (NEPRA)
Federal Ombudsman of Pakistan
Date: [Insert Date]
Subject: Formal Complaint – Denial of Instalment Facility, Staff Misconduct, and Inhumane Customer Handling at Scheme 33 Customer Service Centre
Dear Sir.
I am writing to formally lodge a serious complaint regarding the conduct, service quality, and customer handling practices at your Scheme 33 Customer Service Centre, Karachi.
On my recent visit to the said office, I, along with several other citizens, experienced extremely distressing and unacceptable treatment under the prevailing harsh weather conditions.
1. Denial of Instalment Facility
Despite the severe financial constraints currently