Khaadi Pakistan

Farhat Rashid

I have purchased two dupattas from online store vide order # PK-009746070. One item was damaged. I did not expect this from Khaadi. Quality checking should have been done before sending this item. I went to Saddar Rwp outlet for an exchange but they refused. Then I raised a complaint via email but they also refused stating 7 days limit for exchange has passed. To b e noted, I physically went for an exchange on 4 th working day and asked for an online return after 5th working day. The point is, no exchange was required if store had suppled undamaged product and why did the outlet refused an exchange during early timeframe. Later the customer service is making an excuse for delay. Importantlly, brand is not taking responsibility for anything!

: : : :