Complaint Regarding Rejected Claim Despite Manufacturing Defect

Assalam o Alaikum

I purchased a pair of shoes from Hush Puppies. The very next day after buying them the sole started coming apart. At first I thought I had received a defective pair but when I visited the store I noticed that the same article on display had the exact same issue.

I called the store manager and showed him the problem. He acknowledged that the shoes had a defect and assured me that they would process my claim and provide me with a replacement pair. Based on that assurance I submitted the shoes for the claim.

Today after eight days I received a call from the branch manager informing me that my claim has been rejected and that they will only repair the same shoes instead of replacing them. This is completely against what was