Complaint Regarding Delay and Poor Order Experience

Hello,

I placed my order (Order No: #Tsm3K8) on 3 April 2026 at 04:14 PM, and I received it at approximately 05:35 PM.

Although the order was eventually delivered, the delay and lack of proper updates throughout the process were very frustrating. The order remained stuck on “Preparing” for a long time without any clear communication.

I also tried to contact support multiple times but did not receive any proper response, which made the experience even worse.

As a customer, I expect timely delivery and proper communication. This experience did not meet those expectations.

I request you to improve your service and ensure better communication and faster delivery in the future.