Balance Deduction and call problem

Sir, Assalamu Alaikum Sir, I had to make an emergency call at home, so I thought I should install a two-hour package, which costs six rupees. So, after installing the package repeatedly, 40 rupees were deducted from one of them, and later I installed the package. When the package was installed, the call was not going anywhere. What is the reason for this? What is the problem, why are you bothering us?