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California Pizza
Complaints
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Muhammad Azam Azam
Order rejected
I order food from the California pizza and after waiting if 50 mins they rejected my order and i already paid the payment amd they didn't refund my payment
Gulam Hassan
Complaint Regarding Delay and Poor Order Experience
Hello,
I placed my order (Order No: #Tsm3K8) on 3 April 2026 at 04:14 PM, and I received it at approximately 05:35 PM.
Although the order was eventually delivered, the delay and lack of proper updates throughout the process were very frustrating. The order remained stuck on “Preparing” for a long time without any clear communication.
I also tried to contact support multiple times but did not receive any proper response, which made the experience even worse.
As a customer, I expect timely delivery and proper communication. This experience did not meet those expectations.
I request you to improve your service and ensure better communication and faster delivery in the future.
Marium Jafry
Order not delivered
Salam ... mainy website k through order kiya ta 27 January ko sham 7:03pm py, muje 7:24 call ati hai k location bta dain mainy kaha ap kaha sy ain gy banda kehta mai safora sy aon ga , mainy kaha mai luckyone sy agay aur waterpump ki tarf hu tu usny kaha apka order Ayesha manzil branch sy aiy ga phr thori dair mai mainy khud call ki k update us py b yha kaha sorry late hony k lye thori dair mai order ajiay ga phr dobara call ki again yhe branch sy coa ordinate krwa wa hu 10 min wrna ap dobara call karay isi num py, 10 min bd phr call ki , same woi bhana, phr 9:10 py call ki tu keh rhy hain k APKA ORDER TU CANCEL HOAGYAA HAI , hum dusri branch sy order krwa rhy 35mins mai deliver hoga... mai already 2hr wait kr chuki ti tu mazed aur wait kar
Reem Syed
Scam and fraud
I placed an order through their website and made an online payment. The customer service called me and said we have cancelled your order, and we will provide you the refund in 6 days. Now they just don’t answer my calls, and put me on hold when I call.
Amjad Fawad
Formal Complaint Regarding Misleading Promotion and Unprofessional Staff Behavio
The Management, California Pizza
Subject: Formal Complaint Regarding Misleading Promotion and Unprofessional Staff Behavior
Dear Sir/Madam,
My name is Amjad Fawad and I am writing to express my strong dissatisfaction with a recent experience at one of your California Pizza outlets, which I believe warrants immediate attention and action.
Prior to visiting your branch, I contacted your customer helpline and inquired specifically about the ongoing promotional offer which promises 60% off on payments made via JazzCash Card, JazzCash App, or Google Wallet. The representative on your helpline explicitly confirmed that the offer
Wardah Waleed
Low quality pizza and pathetic service
We ordered ranch pizza, but the pizza we were served had no ranch sauce and no mushrooms also the chicken quantity was very less and when we complained about that, they told us that they were out of mushrooms first of all they should be informing us if they were out of any item, but they didn’t. The pizza was not very fresh. Also, there was no water in the washroom and the air conditioning in the hall was quite bad. The service was extremely poor. Overall bad experience. Definitely not recommended…
farhat kausar
Low quality Pizza
Very low quality No chicken, no cheese nothing just a layer of mayonise and some chicken piece sprinkled over pizza dough just collected from Gujrat
Abdullah Khan
California pizza
Hi!
Today i went to California pizza
Kings Mall Branch 2/3 crew totally illiterate
Even don't kbow how to talk with customers..
I've requested for something/info
One of them replied in very casual & misbehavior attitude.
Name tag is not displaying that's why name not mentioned.
Kindly take appropriate action & also verify such instance by assigning your official as a mystery customer.
Regards,
Mirwais Khan
Late delivery
9:30 par order place karwaya tha 10:55 tak koi response nai mila 10:55 ko call ayi k apka pizza ready hai le ao kia ?? What the fck tho order kis liye place karwaya tha jo pouch rhe hai k le ao ya nai this is my First nd last Order Next time i will be very careful k aise scamers ko order na du.
Kashif Khan
Pizza Maker
Tasteless pizza Ranch oil use bad quality for kabab poper very tasteless pizza kindly replace it on urgent basis
Amir Kamal
Complaint Against Poor Service at California Pizza Iqbal Town Lahore
I visited California Pizza, Iqbal Town, Lahore with my child, expecting a good dining experience, but faced extremely poor service and mismanagement.
After placing my order, I waited 30 minutes, only to be told that my pizza was burned and needed to be remade. I waited another 30 minutes, yet no pizza arrived. Finally, the staff informed me that the pizza had burned again due to an oven issue, and they refunded my payment.
Waiting over an hour with my child, only to leave without food, was frustrating and insulting. If their oven was faulty, they should have informed customers instead of wasting time. Such negligence is unacceptable for a well-known brand.
I request immediate action to improve service quality and avoid such incidents in future
Maheen Fatima
Incomplete order
I ordered 3 pizzas from California but they sent only 2 pizzas. When I complaint about incomplete order they said we will deliver your pending order, I waited for 2 hours and called at their helpline for 4 times but they didn't respond. Very very bad experience. Never gonna order again.
Danish Jamil
Cancellation without reason
It's so bad to first book the order then call to customer for confirmation and when customer verify his address. Then a person asked please share your location on my WhatsApp after that within 2 minutes he cancelled my order without telling any specific reason.
So worse so bad so Unethical People California pizza E-11
Abdullah Shiekh
Bad delivery service
I placed an order in garden branch at 12:11 am
And delivery time that was mentioned in the order was 12:55am .when I didn't recieve order on time and called them, the representative over there lied us that you order at 1:40am. then also I waited for 1.5 hours and rider call me your pizza is cold now i deliver you this is not the right way to deal with your customers.
The most pathetic and worst service of your franchise.
If it was not feasible for you to deliver order on time then you must cancel it before, not let us wait for such long hour .
Really a bad experience and will share with other too that not to order from California pizzas ever.
Yousuf Hussain
Poor customer care service aswell delivery
I placed an order in garden branch at 9:09pm
And delivery time that was mentioned in the order was 9:54 pm .when I didn't recieve order on time and called them, the representative over there lied us that you order at 9:40pm. then also I waited for 1.5 hours and rider came to deliver us pizza at 11:00pm and extremely cold pizzas. I returned them back this is not the right way to deal with your customers.
The most pathetic and worst service of your franchise.
If it was not feasible for you to deliver order on time then you must cancel it before, not let us wait for such long hour .
Really a bad experience and will share with other too that not to order from California pizzas ever.
Emad Chundrigar
Corrupt Rider
i was ordered one reg.pizza and dessert,rider was totally corrupt person not returning my return amount then asked that they said "sir woh mein bhool gaya then baki orders mein mene de diye he was layer "after that i said that corner pr cabin hai pan ka wahan se lay aoo then came back and gave me 120rs back instead of 221rs ,this totally corruption ,very bad image of california and big question mark on their management senior ,all senior management are deep sleeping ,agr rider mujhe amount honesty ke sath return krdetaa tou mein wese hi ussay de detaa but he was corrupt person ,shame on you california......
Syed Ansab
Failure of Delivery Service and Poor Customer Support at California Pizza
My name is Syed Ansab Hussain Rizvi. Last night, I ordered a large pizza for 1149 rupees from California Pizza’s Haideri branch in Karachi through Food Panda. Initially, I chose pick-up, but then switched to delivery, which was supposed to take 30-45 minutes.
After waiting a long time, I called the branch and they said the pizza was ready for pick-up. I told them I had switched to delivery and couldn't pick it up, asking them to send a rider and I’d pay extra. They agreed but never called back. When I tried contacting them, they ignored my calls and eventually switched off their phone. My money was wasted, I stayed hungry, and had to deal with the inconvenience.
Ghulam Rasool
Unsatisfactory Experience at California pizza quetta
*Unsatisfactory Experience at California Pizza Quetta Branch*
I recently ordered from California Pizza's Koita branch and encountered several issues.
*Issues:*
1. Unavailability of Medium Pizza: Despite requesting a medium pizza, I was told it's not available and offered two small pizzas instead, with an additional charge of R200.
2. Forced Deal: I was forced to accept a deal including drinks (Coke) without opting for it.
3. Missing Burger Order: I ordered a burger, but it was not prepared. However, the charges were still added to my bill.
4. Confusing Service Charges: The staff member provided conflicting information about service charges: initially stating 2% for cash and 4% for card payments, then reversing the percentages.
*Conce
Faryal Hafeez
Order missing stuff
I ordered pizza and Mexican sandwich from California pizza - Fb area branch, it hadn't fries and ketchup etc. sandwich is very dry and the order included the fries as well but didn't recieved. Ordered through foodpanda. Rider Contact no. 0315 7711110
Sheraz Nawaz
Wrong delivery
I have ordered Pizza from this number (0300-8563134) on Oct 12, 2024. I have ordered thin crust Pizza but Carlifornia team has delivered thick crust. On top of that when I called for the complaint on UAN number, your customer support challenged me by saying you are lying as you have mentioned regular Pizza. Though on my push he agreed to listen recorded call and then said yes you are right. Seriously a very poor customer services I faced from Carlifornia Pizza and I was not expecting this, I am not write to you on this issue by considering human error but just because of your services representative who has challenged me and was denying (means I am lying). That makes me upset to write this down. Appreciate to look into this matter. Thanks
Muhammad Arsalan Khan
13 05 2026 05:59:29 AM
Complaint Regarding Non-Delivery and Misleading Updates
I placed an online order on Tuesday at 08:09 PM through your website using the 50% off deal. Estimated delivery time was 08:54 PM. I contacted your helpline multiple times and every time I was told that the rider was about to arrive within 5–10 minutes. I kept waiting for hours. Later I was told that the branch manager would contact me, but no one called. Finally around 11:15 PM, I was informed that delivery to Mehmoodabad was not possible and my order would not be delivered. This was extremely unprofessional and disappointing. Your team wasted my time with repeated false updates instead of informing me earlier. I request proper action and an explanation regarding this matter.